Order Updates & Shipping Information
We ship out orders every weekday, excluding weekends and holidays. Orders that are in-stock are processed and shipped within 1-2 business days. You should receive a shipping confirmation email with tracking details once your order ships.
Backordered items will be shipped as soon as they are back in stock. Please check the product page or send us an email for when items are expected to ship.
CAN I UPDATE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at help@alabasterco.ca and we'd be happy to help however we can.
In case you would like to return an order, please refer to our Canada return policy.
WHY CAN'T I SEE SHIPPING OPTIONS AT CHECKOUT?
A few common issues are that you may be trying to order an item that is out of stock or order an item that is not available to ship in your province. If you are having further issues, please send us an email at help@alabasterco.ca and we'd be happy to help.
WHERE DO YOU SHIP?
We ship throughout Canada. If you would like to ship outside of Canada please check out our U.S. store here.
Standard Shipping (Free Over $200, 7-12 Business Days) - Starts at $10 CAD and is calculated based on weight and province. Please allow 1-2 days for processing before shipment.
At this time if you would like to place an order Internationally you may try to our distribution partners in United States and Hong Kong.